Students who have academic complaints should attempt to resolve them informally in discussions with the appropriate faculty member or their advisor. Complaints that are not resolved informally between students and faculty members are to be referred first to the appropriate department chairperson and the School dean. The chairperson and the dean will attempt to adjudicate the complaint and resolve the matter. If the student is still not satisfied, he or she may bring the concern in writing to the associate vice president for Academic Affairs in the Academic Success Center. Appeals of the decision made by the associate vice president for Academic Affairs may be brought to the vice president for Academic Affairs and provost. The decision of the vice president for Academic Affairs and provost regarding the issue or issues of concern is final.
Nonacademic complaints should be addressed first to the office in which the problem originates. Complaints not resolved at this level may be referred to the supervisor for that office. If the student is not satisfied with the resolution of the problem by the supervisor, he or she may refer the concern to the office of the vice president who supervises the area in which the complaint originated. The decision of the vice president for that area regarding the issue or issues of concern is final. This policy applies to oral and written complaints.